Which credit cards do you accept?
We currently accept Visa, MasterCard, American Express, and Discover Card.

Can I place an order by phone?
Yes, you may call (866) 431-DOGS (3647) toll-free.

When will my order arrive?
Please allow up to 14 days for your order to arrive via regular shipping. For rush orders, allow 3 business days from shipping date (business days exclude weekends and holidays). Most orders ship 2 to 3 business days from purchase date. Orders containing out-of-stock items will be placed on hold until the item(s) can be restocked, and you will be notified by e-mail.

To which countries do you ship?
We ship to anywhere in the United States and Canada. For a complete list of products available internationally, click here.

What methods can I choose for shipping?
Shipments under 2 pounds are sent via US Mail. Shipments of 2 pounds or more are sent via UPS Ground. Expedited shipments are sent via UPS Second Day service.

Can I use a check or money order to pay?
We accept both. You can purchase CMI products by sending your check or money order to:

Cesar Millan, Inc.
PO Box 1749
Burbank, CA 91507

Please make sure to include:

• A check made out to Cesar Millan Inc. for the total amount of the order, plus Shipping and Handling
• Contact information, including phone number, email address, and shipping address
• A list of products you would like to order, including quantity
• When ordering the Ilusion collar and leash set, please be sure to include your desired size (S/M/L) and color (Black/Red)

IMPORTANT
For orders shipping to California, add 8.25% tax.
For orders shipping to South Dakota, add 4% tax.
To calculate actual shipping costs, place the items you would like in the shopping cart, then click Continue Checkout. On the next screen, enter your country, state/province and zip/postal code if available, then click calculate. The cart will show total applicable taxes and shipping without placing an order.

Is there a limit to how many items I can purchase?
No.

How can I check on an order I placed or get more information on CMI products and policies?
If you're logged in, which you can do using the LOG IN button, You can see your order status by clicking on the ACCOUNT button. If you don't have an account, please call 1-877-DOG-1610 (364-1610). This number is only for checking on the status of an order.

For information regarding any existing order, you can also get in touch with our customer service through the contact form. For questions on orders based on apparel and other products featured on the CesarMillanProducts.com web site, click here.

Please visit the Products Page for more information on the DVDs, books, audio CDs and training aids, such as the Illusion Dog Training Collar and Leash set, that Cesar Millan, Inc. offers. If you have questions about the Illusion Dog Training Collar and Leash set, please visit our FAQs and Disclaimer.

Return and Exchange Policies

All returns or exchanges must be made within thirty (30) days of receipt of the original product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise. Cesar Millan, Inc. policies for specific products are as follows:

DVDs and CDs: We only accept returns of DVDs and CDs that are unopened or were damaged during shipping. Damaged/defective exchanges are for the same title(s) as originally ordered, no exceptions.

Books, Calendars, and Posters: We can only accept returns of books that are in original, mint condition. Hardcovers must have undamaged slipcovers.

Illusion Collar and Leash Sets: The collar must be sanitarily clean and undamaged, and you must return the original leash with the collar in order to receive any refund or exchange. No exceptions. We would prefer that you include the original packaging and instructions, but inclusion of these two items is not necessary for a refund or exchange.

Shipping Errors: The customer must notify Cesar Millan, Inc. within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

$5 Restock Fee on Returns: A five dollar restocking fee will be withheld from refunds for all returns, except those due to shipper error in product selection or quantity. This fee does not apply to exchanges

Include in your return package: the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you are exchanging an Illusion Collar and Leash set, also include the size (S, M, L) and color (red or black) of the replacement you would like. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:

Cesar Millan, Inc. - Returns
1915 10th Ave. West
Mobridge, SD 57601
USA

Write “Return” or “Exchange” as appropriate on the outside of the package. For your protection, we recommend that you use UPS or Insured Parcel Post for your shipment, with tracking. We cannot make refunds or exchanges for lost items without verifiable proof of delivery.